More people are turning to social media for customer service
I just wanted to take a moment to let you know what recent studies are showing in regards to HOW customers use Social Media. More now than ever, customers are turning to Social Media for customer service inquiries. Businesses should take notice and look for ways to utilize chat bots to meet growing demand for customer service on social media. Below is a great info graphic from Sprout Social at http://www.sprout.com:
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